Customer Service
- Terms & Conditions
Conditions of use of the Papworth Travel Goods website. Your access to and use of the Papworth Travel Goods website - this site- is subject to the following terms and conditions which, by accessing and browsing this site, you accept without any limitation or qualification.
General Disclaimer
The content of this site is provided by Papworth Travel Goods. Whilst we have tried to ensure that all information on this site is correct we accept no liability for any statement, inaccuracy or omission on this site. The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Terms and Conditions may be changed at any time without notice.
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- Privacy Policy
All information collected by Papworth Travel Goods is stored and handled in accordance with the Data Protection Act.
Data Protection:
All information collected by Papworth Travel Goods is stored and handled in accordance with the Data Protection Act. Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order.
Online security and privacy policy
What are cookies? Do you use them on your site?
A cookie is a text only string of information created by a web site on your computer. The web site uses this cookie to identify you when you return to the site.
Our cookies cannot harm your computer and do not contain any personal or private information. A cookie typically contains the name of the domain from which it has come, the "lifetime" of the cookie, and a value, in our case a randomly generated unique number.
Most computers are sold with cookies enabled, but you can set your computer to disable cookies if you prefer to. However, you should be aware that the Papworth Travel Goods website will not work without cookies - you will not be able to login or purchase products if you have disabled cookies.
When you visit our website we send you a cookie as it makes the interaction between the user and website faster and easier. For example, the use of cookies:
- allows the site to remember your registration details so you don’t have to re-register each time you visit.
- allows you to add items to your shopping basket without having to login repeatedly.
Cookies may also be used in the following ways:
- to allow us to match promotions and special offers to your preferences or to avoid showing you promotions repeatedly.
- to compile anonymous, aggregated statistics that allow us to understand how users use our site. This helps us to improve the efficiency of our website for visitors and users.
Two types of cookies may be used on this website:
- Session cookies - temporary cookies that remain in the cookie file of your browser until you leave the site.
- Persistent cookies - remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Collection of personal data
When you register with us we collect the following information:
- Your name and address, a contact telephone number, and an e-mail address.
- If you place an order we also require your credit card details.
- We keep this information on a secure data system, which is not accessed by anyone other than Papworth Travel Goods.
- We use login and password controls on our systems.
- We keep a record of any correspondence you send us including e-mail messages as this helps us to track any problems or concerns you may have.
- We also keep a record of your purchases with us so that we deal quickly with any issue you may have about your order.
- Use of personal data
The data we collect is also used in the following ways:
- enabling us to tell you about any special offers or promotions or company news that we feel may be of interest to you – but this is only where you have given permission. You may unsubscribe from receiving such information and offers at any time by emailing to enquiries@papworthtravelgoods.co.uk and stating that you do not wish to receive any emails from Papworth Travel Goods. To ensure your website account reflects this information, please log in and on your account page tick the relevant box at the bottom of the screen.
- enabling us to contact you (and to ask for your permission to be included if we are planning any market research) so that we establish what you like or don't like about our products and service
- planning our future product purchases so as to try and meet your requirements going forward
- helping us to understand the shopping behaviour of our customers so that we can send you the most relevant information and not waste your time and our money
- when necessary, sharing your information with credit reference or fraud detection agencies - at all times the information will be secure
We regularly review this policy to ensure that we continue to comply with all the necessary regulations and give you the utmost confidence in the management of our data.
Credit Card Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software – the Industry standard technology for securing Credit Card data - which encrypts information transmitted from our website. Each credit card transaction is authorised and charged separately, so you will be required to input the entire number for all transactions. We are confident that no unauthorised person or organisation will be able to access the credit card information we record.
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- Shipping
The charges passed on to us by our carriers are often higher due to the volumetric weight tariff used by all shippers. As many of our goods are large but relatively light they become expensive to ship as they take up a lot of room on the aircraft.
If you feel that the shipping charge is high or you would like to use your own shipper, please choose the "Quote" option from the drop down Destination menu, on the check out screen and we will contact you to discuss the charge once you have placed your order.
NB: If you are making multiple purchases, please select "Quote" from the drop down Destination menu and we will provide a tailored quotation.
Delivery Rates UK Europe USA & Canada Far East & Australia Switz Class 1 (0-1kg) £15.00 £30.00 £40.00 £50.00 £35.00 Class 2 (1-2kg) £15.00 £30.00 £48.00 £58.00 £40.00 Class 3 (2-3kg) £15.00 £30.00 £55.00 £65.00 £45.00 Class 4 (3-4kg) £15.00 £30.00 £60.00 £72.00 £48.00 Class 5 (4-5kg) £15.00 £30.00 £65.00 £80.00 £52.00 Class 6 (5-6kg) £15.00 £30.00 £70.00 £85.00 £56.00 Class 7 (6-7kg) £15.00 £30.00 £75.00 £90.00 £60.00 Class 8 (7-8kg) £15.00 £30.00 £80.00 £95.00 £65.00 - Read More
Now £510.00
